Technical Support Technicians work with organizations, vendors or companies that provide third-party contract technical support. Whether in-house or outsourced, the technician provides primary point-of-contact assistance when a problem arises. Apart from solving complicated issues, technicians create manuals and other documentation intended to guide users in the use of new hardware and software. Regardless of client and customer needs, support technicians should be willing and able to stay abreast of new computing technologies.
Operating systems remain an essential element of an organization’s
computing. The Technical Support Technician plays a pivotal role in
maintaining client computers. The technician must have a good knowledge
of all deployed operating systems in the client network. Technicians
must have experience with updating customer operating systems and
quickly attend to any related issues.
The Freelance Technical Network Technician position involves more than direct client support. It also includes allocation of company laptops, tablets or mobile phones. The technician takes responsibility of client equipment, as well as diagnosing and repairing all equipment malfunctions. They should keep a record of all IT equipment present in the client computing environment.